Shipping policy

Customers of PUPPIST may choose Standard or Express Shipping

 

At PUPPIST., we're all about making things easy for you and your pups! Here's everything you need to know about our shipping process:

 

Standard Shipping - Standard shipping is offered at a flat rate of $8.95 for most orders, but this may vary depending on the weight of your order. Free standard shipping on orders over $60. 

 

Express Shipping - Need it faster? We've got you covered! If you're in a hurry 2 day shipping is offered as an option on all orders, and starts at $30. Total shipping charge for expedited shipping is based on weight, and will be displayed at the time of checkout. Our free shipping promotion is not available for express shipping.

 

International Shipping - We proudly ship worldwide! For order outside the U.S., shipping costs will be calculated at checkout based on your location.

 

Carriers We Use - All orders are shipped via trusted carriers like USPS, UPS, FedEx and DHL, ensuring safe and timely delivery wherever you are.

 

When will my order ship - Orders are typically dispatched within 1-3 business days from receipt of order (excluding holidays). Orders shipped via standard shipping (including our free shipping option) typically arrive 3-8 days from the day they are dispatched from our shop (barring any unforeseen carrier delays). 

Orders with expedited shipping will be dispatched within 1 business day (excluding holidays) and typically arrive within 2 days from the day they are dispatched from our shop (barring any unforeseen carrier delays).

You'll get a tracking number as soon as it ships, so you can keep an eye out for your package :)

 

Affordable and Reliable - We do our best to keep shipping costs reasonable while ensuring reliable delivery, thanks to our trusted carriers and careful oversight of Puppist LLC.


Returns, Final Sale, and Shipping Responsibility

 

At PUPPIST, we take great care in preparing your order. Each item is carefully inspected prior to shipment to ensure it is free from damage or defects.

 

Please note:

  • All sale items are final sale and cannot be returned or exchanged.

  • Original shipping fees are non-refundable, unless the return is due to a verified error on our part (e.g. wrong item sent).

  • Return shipping costs are the responsibility of the customer unless stated otherwise in writing.

 

Once an order has been shipped and is in the hands of the postal carrier (USPS, UPS, FedEx, etc.), our responsibility is considered fulfilled.

 

If a package is lost or damaged during transit, customers must file a claim directly with the carrier.

 

However, we are always here to support you and will assist in the process as much as we can.

 

For any questions or help with your order, contact us at hello@puppist.com. We're always happy to assist!

PUPPIST is not responsible for any delayed delivery due to slower than normal dispatch, carrier delays, weather, or any other unforeseen events.